LOOK INSIDE A LOFT: DETROIT
LOOK INSIDE A LOFT: DETROIT
Service Manager Bill Lesnek At Home In A New Location

“It's the best product on the market for new sails,” he says. “And the service work, it's just a higher level of standards compared to everybody else, you know? North people care a little more, and put a little more heart and soul into what they do.”That’s helped by coordination and communication between different North lofts to help solve problems and deal with backlog. When needed, Bill and his team have gone to other lofts to help out, and they know they can count on having that help when they need it in Detroit. Working collaboratively means sharing best practices, which raises everyone’s skill level. Over the years, Bill has developed a very loyal customer base. “I was born and raised to be honest and truthful with people. A lot of people remember me too, because I've been working on their sails forever. And they know I'm consistent in what I do.”


“3Di are beautiful sails and they're durable,” he points out. “We haven't run into too many repair situations with those yet. But I know in the future it'll be nice to say, ‘We have state of the art equipment and we'll repair it to the standards of the company.’ My customers trust what I do, so they'll feel confident getting the service done.”


